Privacy Policy

1. Data Controller

The data controller for your personal data is:

2. Personal Data Collected

We collect different types of personal data depending on your use of our services:

Identification data

• First and last name
• Email address
• Phone number
• Postal address

Technical data

• IP address
• Browser type and operating system
• Device information (model, version)
• Connection and usage data

Payment data

• Credit card information (encrypted and processed by our secure payment provider)
• Transaction history

3. Processing Purposes

Your personal data is used for the following purposes:

• Contract execution: Provision of cybersecurity services and technical support
• Customer relationship management: Respond to your requests and manage your account
• Service improvement: Usage analysis to optimize our offerings
• Communications: Sending important information about your subscription
• Marketing (with consent): Sending promotional offers and newsletters
• Legal obligations: Compliance with regulatory and tax requirements
• Security: Fraud prevention and system protection

4. Legal Basis for Processing

The processing of your data is based on the following legal grounds:

• Contract execution: Necessary for the provision of our services
• Consent: For marketing communications (revocable at any time)
• Legal obligations: Retention of invoices, tax declarations
• Legitimate interests: Service improvement, security

5. Data Sharing

Your personal data may be shared with:

• Service providers: Hosting, payment, technical support (under strict confidentiality contract)
• Technology partners: For the provision of cybersecurity solutions
• Competent authorities: In case of legal obligation or court order

6. International Transfers

Your data is primarily stored and processed within the European Union. If transfers outside the EU are necessary, we ensure that appropriate safeguards are in place (EU Commission standard contractual clauses, Privacy Shield, etc.).

7. Retention Period

We retain your personal data for the following periods:

• Customer account data: Throughout your subscription + 3 years after termination
• Billing data: 10 years (legal accounting obligation)
• Support data: 3 years after last interaction
• Marketing data: 3 years after last consent or interaction
• Cookies: According to the periods specified in our Cookie Policy

8. Your Rights

In accordance with GDPR, you have the following rights:

• Right of access: Obtain a copy of your personal data
• Right of rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restriction: Limit the processing of your data in certain situations
• Right to object: Object to the processing of your data for legitimate reasons
• Right to data portability: Receive your data in a structured and transferable format
• Right to withdraw consent: Withdraw your consent to marketing processing at any time
• Right to lodge a complaint: Contact the CNIL (French Data Protection Authority)

How to exercise your rights?

To exercise any of these rights, contact us:

We will respond to your request within a maximum of one month. Proof of identity may be requested to verify your identity.

9. Data Security

We implement appropriate technical and organizational security measures to protect your data:

• Encryption of sensitive data (SSL/TLS)
• Restricted access to personal data (need-to-know principle)
• Secure authentication and password management
• Security incident monitoring and detection
• Regular backups and business continuity plan
• Regular training of our teams on data protection

In the event of a data breach likely to affect your rights and freedoms, we will inform you as soon as possible in accordance with regulations.

10. Cookies and Similar Technologies

Our site uses cookies to improve your experience. To learn more, see our Cookie Policy.

11. Policy Changes

We may modify this privacy policy to reflect changes in our practices or legislation. Any substantial changes will be notified to you by email or via our website.

We encourage you to regularly consult this page to stay informed about our data protection practices.